OrderNotes - Case Study - Fast Key Services - CRM Problem - CRM Issue - Case Study CRM - Intelligent Sage Pump - Sage Performance - Configurable CRM

Pipalia Software House - Specialist in Lotus Notes and Domino Development

FAST KEYS CASE STUDY

Our bespoke application OrderNotes was developed whilst working closely with Fast Key Services Ltd (FKS), a company specialising in replacement keys and locks for office furniture. FKS do not have to throw away their data anymore, since OrderNotes is a powerful solution for handling huge amount of data.

FKS Websites in English and French are both based on OrderNotes.

FKS ISSUES

SOLUTION (ORDERNOTES)

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Processing large number of transactions

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Modular approach resulting in giant gains in system performance

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Difficult/Almost impossible to add new fields to capture business data

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Highly adaptable - easy to use configuration documents

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Time consuming searches in financial application with huge amount of data

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Searching is very quick and fairly easy to use

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Existing CRM system taking 5 hours to run the Sage pump

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Intelligent Sage pump updating only changed data, takes less than 30 minutes

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Invoicing for all monthly customers was a manual process taking 2 days

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Invoicing for all monthly customers now takes less than 60 minutes

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Disparate systems resulted in errors and duplicated efforts

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Unifying solution resulting in reduced errors and eliminating redundant data

Read about Fast Keys experience of using OrderNotes.


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